Frequently Asked Questions


Our mission is to enhance health and wellness, empowering individuals to become their best selves. We exclusively feature premium wellness brands that we ourselves use and trust. We're committed to customer satisfaction, offering a price match guarantee and a 30-day return policy. Our experienced support team is always here to assist you with any queries.

  • Credit/Debit Cards: American Express, MasterCard, Visa, Discover
  • PayPal

Sales tax is applicable only for residents of Illinois. Orders placed from other states will not incur sales tax.

Yes. All products are covered by the manufacturer's original warranty.

Shipping & Returns

We try our best to get your orders shipped within 3 business days. All orders are subject to availability and shipments could be delayed.

Orders shipped with our free shipping will be shipped via ground carriers (FedEx / UPS / DHL / USPS Priority) and usually take 5-8 business days to arrive. As used herein, “business days” excludes Saturdays, Sundays and national holidays.

The shipping and delivery times listed on individual product pages and checkout pages are estimations based on past orders. All orders are subject to availability and shipments could be delayed. Expedited shipping options may be available for an additional fee.

Shipping times are only estimates and are never guaranteed by Biohacker Supply. Read our full shipping policy

Yes, we can ship internationally but we will need to create a custom shipping quote for you. Please email us at for more info.

Yes! If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at with your order number and we will provide detailed instructions on how to process the return back to your original form of payment.

For more information view our returns policy.

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.